Terms & Conditions

Last Updated: 25/09/2025

Welcome to Rocketconnect.ai. By accessing or using our services, you agree to the following Terms & Conditions. Please read them carefully before engaging with our platform or service offerings.

By using Rocketconnect.ai’s services—including customer support, AI solutions, telecalling, lead management, and related services—you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

2. Services Offered

Rocketconnect.ai provides the following services, subject to these terms:

• Health insurance customer support

• Inbound & outbound call handling

• Intelligent virtual agents (AI) for 24/7 assistance

• Sales & lead management solutions

• Multilingual customer support

• Business process outsourcing & virtual assistance

Rocketconnect.ai reserves the right to modify, update, or discontinue any service at any time.

3. User Responsibilities

Users agree to:

• Provide accurate, up-to-date information when interacting with our services.

• Not misuse, abuse, or attempt unauthorized access to our systems.

• Use AI agents and support services ethically and within legal boundaries.

• Maintain confidentiality of shared data and communication.

4. Data Privacy & Security

Rocketconnect.ai follows strict measures to protect user data. All interactions may be recorded for training, monitoring, and quality purposes.

We do not sell or share personal data without consent, except where required by law.
For full details, see our Privacy Policy (can prepare one if needed).

5. Payment Terms

• All payments must be made as per the agreed pricing plan or service contract.

• Invoices must be cleared within the specified due date.

• Rocketconnect.ai may suspend services in case of delayed or non-payment.

6. Service Availability

While we strive for 24/7 uptime, Rocketconnect.ai may experience maintenance windows, updates, or technical issues. We are not liable for interruptions beyond our control.

7. AI Disclaimer

AI-based responses are intended to assist users. Rocketconnect.ai is not liable for inaccuracies, delays, or errors generated by automated systems. Human verification is recommended when needed.

8. Limitations of Liability

Rocketconnect.ai is not liable for:

• Loss of data, revenue, or business opportunities

• Errors arising from third-party platforms or integrations

• Misuse of tools or services by the client

Our services are provided “as-is” without warranties unless otherwise stated in a written contract.

9. Intellectual Property

All content, software, designs, workflows, AI systems, and branding belong to Rocketconnect.ai. Users may not copy, modify, or redistribute any proprietary material without written permission.

10. Termination of Services

Rocketconnect.ai may suspend or terminate services if:

• Terms are violated

• Payments are overdue

• Misconduct or unethical behavior is observed

Users may also terminate services by providing written notice as per their contract.

11. Governing Law

These Terms & Conditions are governed by the laws of India (or your preferred jurisdiction). Any disputes will be handled under the appropriate legal framework.

Rocketconnect.ai reserves the right to update or revise these terms at any time. Updated terms will be posted on our website.