Privacy Policy

Last Updated: 25/09/2025

Rocketconnect.ai (“we”, “our”, “us”) is committed to protecting the privacy and personal data of our clients, users, and website visitors. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, services, or communication platforms.

By using our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

a) Personal Information

We may collect the following personal details:

• Name

• Email address

• Phone number

• Company name

• Job title

• Location

• Any information voluntarily shared in service inquiries or support conversations

b) Service-Related Information

While using our services (customer support, AI agents, telecalling, etc.), we may collect:

• Call logs and recordings

• Chat transcripts

• Message interactions

• Service preferences

• Feedback and support requests

c) Technical Information

Automatically collected through cookies, analytics, or browser tools:

• IP address

• Device type

• Browser type

• Usage data

• Website behavior (pages visited, duration, actions)

We use collected data to:

• Deliver customer support and communication services

• Operate AI virtual agents for 24/7 assistance

• Improve call handling, sales, and lead management processes

• Respond to inquiries and provide requested information

• Enhance service quality and performance

• Conduct analytics and optimize user experience

• Comply with legal and regulatory requirements

3. Data Sharing & Disclosure

We do not sell or rent your personal information.

We may share data only with:

• Authorized service providers assisting in operations (cloud hosting, call software, CRM platforms)

• Client companies, when interactions are made on their behalf

• Legal authorities, when required by law, regulation, or court order

All third parties are bound by confidentiality and data protection agreements.

4. Data Security

We take robust security measures to protect your information, including:

• Encrypted data storage

• Secure servers and firewalls

• Access controls and authentication

• Continuous system monitoring

While we strive to protect your data, no method of transmission is 100% secure. We cannot guarantee absolute security.

5. Call & Chat Recording

For training, quality assurance, and compliance—Rocketconnect.ai may record:

• Voice calls

• Chat conversations

• AI-agent interactions

Recordings are kept confidential and used only for operational improvements.

6. Cookies & Tracking Technologies

Our website may use cookies and analytic tools to:

• Improve site functionality

• Understand user behavior

• Enhance performance and service delivery

You may disable cookies through your browser settings.

7. Your Rights

Depending on your region, you may have the right to:

• Access your personal data

• Request correction or updates

• Request deletion of your data

• Withdraw consent

• Ask how your data is processed

To exercise these rights, contact us at:
📧 [Add Email Here]

8. Data Retention

We retain data only as long as necessary to:

• Provide services

• Meet legal obligations

• Resolve disputes

• Improve operations

Call logs, chats, and support records may be retained for quality control.

9. Third-Party Links

Our website or vCard may contain links to third-party platforms. We are not responsible for their privacy practices or content. Please review their policies before sharing information.

10. Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect information from minors.

Rocketconnect.ai may update this Privacy Policy at any time. Revised versions will be posted on our website with an updated date.